About Us
At Black Stag Ltd, we’ve been proudly supplying high-quality coffee, tea, chocolate, milk powder, and free coffee machines to hundreds of businesses. Our customers range from cozy cafes and bustling universities to pubs, restaurants, factories, and offices. As a local supplier, we’re committed to maintaining a strong presence within the Bay of Plenty, supporting the community we call home.
As a leading coffee supplier, Black Stag has developed a comprehensive package designed to meet the unique needs of every customer. Whether your order is large or small, you’ll receive the same level of detailed care and attention from our friendly and reliable team.
We’re serious about delivering great service. Our local team is quick to respond, ensuring that your needs are met promptly and efficiently. From the installation of espresso or vending machines to supplying a wide range of ingredients and providing comprehensive technical support, our dedicated team is here to ensure you have the best possible coffee experience.
Service level Agreement
Coffee Machines have boilers, grinders, brewing groups and a host of other moving parts. These type machines require regular maintenance to ensure they operate at their full potential.
Black Stag provides regular site visits to restock, clean and investigate any pending faults. If a fault is identified then Black Stag will be as responsive as possible. We aim to have a support person on site within five hours (Many faults are failed O-rings which are carried by our team at all times). If the issue cannot be rectified then a professional technician will be called. If they are unable to resolve it within two-hours then Black Stag will implement a hot swap out of another machine that is tested and ready to go. The hot swap out machine is based at Black Stag’s workshop at 43 Portside Drive, Mount Maunganui.
Check out our range of machines
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